Refund Policy
Refunds & Exchanges
We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact us via email at: info@thefiggway.com for assistance, explaining your reasons for wanting to return it.
We value our customers satisfaction and understand that sometimes returns are necessary. You may return items as long as they are received by us undamaged. Once goods are received & undamaged then we will process a refund. It may take 3 - 5 Business Days for you to see your refund.
Please note that we do not refund the shipping fee for returning the items. Our goal is to ensure a smooth and fair return process, and we appreciate your understanding in this matter.
Cancellation & Exchanges
Can I cancel or change my order?
We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.
Please contact us via email to check if changes or cancellation are possible, and give the reason you wish to cancel.
My item is damaged/incorrect, what do I do?
Please contact us via email at: info@thefiggway.com for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
My item looks different to the online listing
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.
It's possible you may have an item that is showing a defect, please take a few photos and send them via email for review, along with your order ID.